Shipping policy
Welcome to klout.shop. We strive to deliver your order quickly, safely, and reliably across Kenya.
1. Order Processing Time
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Orders are processed within 1–3 business days (excluding Sundays & public holidays).
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Custom or personalized products (e.g., prints, apparel) may take 2–4 business days before dispatch.
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A shipping confirmation message will be sent once your order is on the way.
2. Shipping Rates & Estimated Delivery Times (Kenya)
We currently ship across all counties in Kenya.
Nairobi
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Delivery Time: 1–2 business days
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Shipping Fee: Calculated at checkout
Outside Nairobi
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Delivery Time: 2–5 business days
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Shipping Fee: Calculated at checkout
Actual delivery time may vary slightly depending on your exact location.
3. Order Confirmation & Tracking
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Orders may be confirmed via phone call or WhatsApp before dispatch.
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Once your order is shipped, you will receive tracking details via SMS or phone (where applicable).
4. Delivery Delays
Delays may occur due to:
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Courier delays
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Weather conditions
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High order volumes
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Incorrect address or contact details provided at checkout
Kloute Kenya is not responsible for delays caused by incorrect information entered by the customer.
5. Failed Deliveries
If delivery fails due to:
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Incorrect phone number
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Incorrect or incomplete address
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Customer unavailable
A re-delivery fee may be charged.
6. Damaged or Lost Orders
If your order arrives damaged or appears lost in transit:
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Contact us within 48 hours of delivery.
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Include your order number and photos (if damaged).
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We will investigate and work with the courier to resolve the issue.
7. Cash on Delivery (COD)
Cash on Delivery may be available in selected locations.
To ensure smooth delivery, orders placed with COD may be confirmed via phone or WhatsApp before dispatch.
8. Contact Us
For shipping inquiries, reach out to us:
🌐 Website: www.theklout.shop
📧 Email: kloutedkenyan@gmail.com
📞 Phone / WhatsApp: 0797222886
🕐 Business Hours: Monday – Saturday, 9AM – 6PM (EAT)